Store Policies

Simply Hydroponics, LLC is committed to protecting your privacy!

We will not sell or disclose any information that identifies you to a third party. Simply Hydroponics, LLC does not sell, trade or rent your personal information to others. All customer information is kept completely secure.

Why do we collect information about you?

We need to know your name, e-mail address, shipping address and phone number in order to process and ship your order. UPS Freight requires the phone number to arrange for delivery. This information also allows us to contact you should there be any issues with your order. During the checkout process you will also need to provide your credit card payment information. This information is used ONLY to receive payment for your order at the time of purchase. This information is NOT kept on file. Your credit card information is at no time visible to us and is masked within PCI Requirements so we cannot see the full information.

How do we protect your personal information?

Simply Hydroponics, LLC is secured by a GeoTrust SSL certificate providing 256 bit encryption. All data entered during the checkout process is encrypted and secure. We have stringent security measures in place to ensure a safe and secure shopping experience.

No E-Mail Solicitation: Customer will not receive any continual email solicitation from the company, unless the customer consents to the solicitation at checkout, or through a double opt-in process. And, if the customer does consent to receive email from the company, the company agrees to have a simple unsubscribe option available, along with unsubscribe instructions in every email.

Credit Card Payments: Your credit card or PayPal account is automatically charged at the placement of your order. The credit card charges are applied upfront because most orders require custom options and deposits from us to the manufacturer. If you would like to order over the phone we will require that your credit card payment information be verified before we confirm the order.

Manufacturer Warranty:

Simply Hydroponics, LLC sells products from dozens of manufacturers.  Please contact us for specific questions concerning our products warranty’s.

Order Cancellations: You may cancel your order at any time before the product is shipped and we will refund you the full amount.  Once the product ships and is in transit to your location you cannot cancel the order without incurring shipping charges to return the product(s) to the manufacturer’s warehouse plus a 20% restocking fee.

Terms and Conditions:

Products sold by Simply Hydroponics, LLC and intended for lawful purposes only.  It is the responsibility of the purchaser to know and follow all State and Federal laws pertaining to the use of our products. Simply Hydroponics, LLC will not be held liable for any unlawful activity from using our products.  By purchasing from Simply Hydroponics, LLC you agree to these terms and conditions and that all use of our products are used in a lawful manner.